Frequently Asked Questions
General FAQ
- How can I download your games or language addons?
- You can free download games or addons from the game page or the downloads page.
- How can I install a game?
- If you have downloaded a file with an .exe extension, simply run it and read the installation instructions. Note: You can free download games or addons from the game page or the downloads page.
- How do I remove a game from my computer?
- Click Start and then choose Control Panel.
- Click Add or Remove Programs and then click Remove a Program. (If your control panel is set to Classic View, click the Add or Remove Programs icon.)
- When the Add or Remove Programs window appears, select the Memonix game from the list.
- Click Remove.
- Do you provide technical support for unregistered users?
- Yes, we provide full technical support to all our users, whether they are registered or not.
- Is it safe to purchase games from your site?
- Yes, all data transfer operations use SSL (Secure Socket Layers). When you make a purchase, you are immediately directed to the company that performs credit card processing. This company guarantees that your credit card information is secure from third parties.
- How I can remove trial restrictions from the game?
- To remove all restrictions, you must register the game. See the game page for more information about registration.
- I am a registered user, but I have lost my password and cannot play my game. What can I do?
- Send an e-mail to technical support with your registration name. We will send the password to the e-mail address you specified when you registered.
- If your e-mail address has changed, please provide the mailing address that you specified during registration, your registration name, and your new e-mail address. The password will be sent to your new e-mail address.
- I purchased your game, and the new version of the game has been released. Do you provide discounts for registered users?
- If a new minor version of the game is available (minor versions have the same major version number before the decimal point and a different minor version number after the decimal point), you can download the new version and use your current registration key.
- Registered users receive a 30% discount on new major releases. To get information about your discount, send an e-mail with your registration name and the name of the game to technical support. We will send you an e-mail with instructions on how to receive your discount.
Linux Games FAQ
- Check your /etc/openalrc file. This file should contain several lines, for example:
(define devices '(alsa)
(define alsa-out-device "default")
You can also create ~/.openalrc file for specific user.
- How to get OpenAL to use a particular device.
- To get OpenAL to use a particular ALSA device, put these in your ~/.openalrc
-- To get OpenAL to use dmix plugin:
(define devices '(alsa))
(define alsa-out-device "plug:dmix")
-- To get OpenAL to use ESD:
(define devices '(esd))
-- And to get OpenAL to use ARTS:
(define devices '(arts))
- The game crashes at start, no game log info available in the terminal.
- This issue could be connected to DRI open source video drivers and xorg 7+. You could use the "--noAA" game launch option.
- At the game start entire X session crashes.
- Looks like game can't detect right resolution or can't switch xorg to another resolution by some reason. You could use "--mode=N" game launch option with your current resolution (in this way, game will not change xorg state at all). Look at RedMe.txt file for more info.
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